Uncompromising Customer Service
When Arturo Garcia immigrated from Cuba in 1955 to live the American Dream, he had a vision of the kind of business he wanted to start. After several years of working in the hospitality industry in New York City, he understood the value of uncompromising customer service. When you take care of the customer in ways that go above and beyond expectations, you create an experience like no other.
Arturo’s philosophy of uncompromising customer service was an essential part of the mission for his company, American Maintenance & Supplies. He understood early on that customer satisfaction is what keeps the company growing and what keeps the cleaning technicians employed.
Grandson Arturo III, grew up working in the company so his grandfather’s philosophy continues to be at the forefront of the company’s mission today, now that he runs the business.
Outstanding Reputation in New Jersey and NYC Metro Areas
We are not satisfied with our cleaning services unless you are! For this reason, owner involvement in customer relations is important to the company and to you, the customer.
Arturo Garcia III has an outstanding reputation among the company’s client base. He is a natural leader and understands the value of building both employee and client relationships, which is why he spends a good portion of his time being proactive in the daily operations.
Here is what some of our clients have said about our owner’s involvement in their facility services:
Other larger companies I’ve dealt with always had a disconnect with management. But Arturo makes it a point to be available to respond to any need that I have. And he has the staff to handle whatever I need, whenever I need it.
Arturo is the guy that picks up the phone when you call any time of the day or night. He’s always ready to help in any way possible and in that aspect, he exceeds all expectations.
I’d rather speak to someone in charge that either answers the phone or gets back to me quickly, than sit here and deal with someone that doesn’t know what’s going on, whom I don’t have a relationship with.
Arturo is proactive when it comes to servicing our building, as is the staff. I get the feeling that the staff has a sense of ownership. They take care of what needs to be done, and they communicate well with our point of contact.
I see Arturo in the building from time to time, just checking up on things. I absolutely think it’s huge to see him personally checking in with his employees and with our office manager. It keeps the communication open and honest so any concerns are taken care of quickly.
When some cleaning companies reach a certain size, they get complacent and pay less attention to their customers’ satisfaction. They also change staff and account managers frequently. That means there is a disconnect until the new manager learns the in’s and out’s of your facility.
One of the benefits of owner involvement is that it makes it easier to initiate more efficient systems – faster than larger companies that require many decision makers to sign off on a new initiative or process. This is a benefit to the client because if a process problem has been identified, solutions can be applied quickly so the issue doesn’t repeatedly occur until a consensus has been formed by layers of management.
Besides owner involvement, each client facility is managed by a project manager, whose priority is to ensure their locations are serviced to the clients’ expectations. The employees that service the building receive ongoing training on cleaning procedures as well as customer service training to ensure communication with each customer is positive and consistent throughout the company.
Facilities Concierge Service
Our Facilities Concierge Service was born out of our mission for providing exemplary customer service. You’re busy and have a lot on your plate and we want to help. If you have an unusual request or need a vendor recommendation, we’ll do our best to make it happen for you.